✨ General Questions
Frequently asked questions
What is Mibloo®?
What is Mibloo®?
Mibloo® is a premium brand dedicated to elevating your sleep experience. We design wellness products that inspire deeper rest, comfort, and balance in everyday life.
Where are Mibloo® products made?
Where are Mibloo® products made?
Our products are thoughtfully designed with international standards and carefully manufactured in certified facilities to ensure exceptional quality and performance.
Are your pillows suitable for all sleeping positions?
Are your pillows suitable for all sleeping positions?
Yes. Our ergonomic designs support back, side, and stomach sleepers, promoting natural spinal alignment and restful sleep.
✨ Orders & Shipping
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How long does it take to process my order?
How long does it take to process my order?
We typically process orders within 1–2 business days, excluding weekends and holidays.
Do you offer international shipping?
Do you offer international shipping?
Yes! We ship to most countries worldwide. Shipping fees and delivery times vary based on destination. See our Shipping Policy for more details.
How can I track my order?
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can track your shipment directly from our website or carrier's site.
Is there free shipping?
Is there free shipping?
Yes, we offerfree standard shippingon all orders over $75 (USD).
✨ Returns & Exchanges
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What is your return policy?
What is your return policy?
You can return most items within 30 days of delivery, as long as they’re unused and in original packaging. View our full Return & Refund Policy for instructions.
Do you offer exchanges?
Do you offer exchanges?
We currently don’t offer automatic exchanges. However, you can request a manual exchange by contacting us at support@mibloo.com
How do I contact customer support?
How do I contact customer support?
Email us anytime at support@mibloo.com. We typically respond within 24–48 hours (Mon–Fri).
✨ Product Care
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How should I care for my Mibloo® pillow?
How should I care for my Mibloo® pillow?
To maintain optimal performance, we recommend spot cleaning with mild detergent and air drying. Avoid machine washing or exposing to direct sunlight for extended periods.
Can the pillow cover be removed and washed?
Can the pillow cover be removed and washed?
Yes. Most of our pillows come with a removable, washable cover for easy care. Please refer to the care instructions on the product label.